Frequently asked questions

Search for your route and dates, choose a flight from the results and enter your passenger details. One of our UK-based travel consultants will then confirm the live fare, baggage and conditions with you by phone or email before any payment is taken and your e-ticket is issued.

Prices shown include taxes and are based on live availability at the time of your search. Airline fares can change quickly, so your consultant will confirm the final price before ticketing. If the fare has changed we will always tell you before you pay.

Yes. Our consultants have access to negotiated and unpublished fares on many routes, especially to Africa, Asia, the Middle East and the Caribbean. If you cannot find what you need, call us for a quote.

Once your fare is confirmed you can pay by debit card, credit card or bank transfer. We only accept cards belonging to the lead passenger, and we never ask for card details through an unsecured form or email.

E-tickets are issued and emailed as soon as payment is received and your booking terms are accepted. There is no paper ticket; your e-ticket and passport are all you need at check-in.

Changes and cancellations depend on the airline's fare rules. Some fares are fully flexible, others are non-refundable. We always explain the rules before you book and can help with changes after ticketing. Airline fees and fare differences may apply.

Baggage allowances depend on the airline, route and fare. Many long-haul fares to Africa and Asia include two checked bags. Your consultant will confirm the exact allowance for each flight before you pay.

Yes. We regularly book family trips, weddings, pilgrimages and business groups. Contact us with your dates and number of passengers for a group quote.

Each airline has its own change and cancellation rules, which depend on the fare type, season and route. Before you pay, we will tell you whether your ticket is refundable or changeable and what fees apply. If your ticket is refundable, refunds are processed once the airline releases the funds, which typically takes four to five weeks. For changes, you pay any airline change fee and fare difference.

In most cases they are exactly the same airline tickets. You can still request special meals, choose seats where the airline allows it and earn frequent flyer miles on eligible fares.

For your security, we only accept card payments from the lead passenger. If the cardholder is not travelling, please contact us so we can explain the verification steps required.

Contact us immediately. Names must exactly match passports. Corrections are often possible before ticketing, but after ticketing they depend on airline rules and may incur a fee.

For long-haul routes, three to six months ahead usually gives the best balance of price and choice. For Christmas, Easter and summer holidays, book even earlier, as cheaper seats on popular dates sell out first.

Visa and entry rules depend on your nationality and destination, and they can change. Please check official government sources and the UK government's foreign travel advice before you travel. It is your responsibility to hold valid travel documents.

No. The price we confirm includes all taxes and our service. Optional extras such as additional baggage or paid seat selection are charged by airlines, and we will always tell you about these before you pay.

For international flights we recommend arriving at least three hours before departure, and earlier at peak times. Check-in usually closes 60 minutes before departure for long-haul flights.